InPost FAQUpdated a month ago

Collecting Your Parcel with InPost

📲 How do I collect my parcel?

When your parcel arrives at your selected InPost Locker or Pickup Point, you'll receive a notification. Open the InPost app to access your collection code and follow the on-screen instructions.

If you're collecting from a shop, simply show your QR code to a member of staff.

⏰ When can I collect my parcel?

You'll receive an email notification when your parcel is ready for collection. If you have the InPost app, you'll also receive a push notification.

📍 InPost Lockers are available 24/7, so you can collect your parcel whenever it suits you.

📅 Please collect your parcel within 3 days of receiving the notification.

🪪 Do I need ID to collect my parcel?

No, you don't need ID.

If your parcel has been delivered to an InPost Shop, simply present your QR code to the staff member for scanning. Your QR code contains a unique PIN that can only be used for your parcel.

📆 How long do I have to pick up my parcel?

Once your parcel has been placed in a locker or arrives at a Pickup Point, you have 3 days to collect it.

🔔 InPost will send you a reminder notification when approximately 24 hours remain before collection expires.

👥 Can someone else collect my parcel?

Yes! Someone else can collect your parcel on your behalf.

They will need:

• 📸 A screenshot of your QR code, or
• 🔢 Your collection code (sent via email), and
• 📱 The mobile phone number associated with the parcel

🔍 How do I track my parcel?

You can track your parcel using:

• 📱 The InPost app
• 💻 Your online account
• 📧 Tracking links included in InPost email notifications

These options provide real-time updates on your parcel's journey and collection status.

❓ I haven't received my collection code. What should I do?

First, check:

• 📥 Your inbox
• 📂 Spam or junk folders
• 📱 Your InPost app notifications

If you still can't find your code, contact InPost Customer Support for assistance.

↩️ What happens if I don't collect my parcel in time?

If your parcel isn't collected within the collection window, it may be returned to the sender.

⚠️ If you think you'll miss the deadline, contact our Customer Support as soon as possible.

💬 Need more help?

Visit the InPost Help Centre for additional support, parcel guidance, and answers to common questions.

📖 Help Centre:
InPost Help Centre