I have an issue with my orderUpdated 3 hours ago

If, for any reason, you do experience an issue with your order. It is advised you email us as soon as possible so we can assist in a timely manner.*

Your order says it was delivered, but you do not have your shipment? 

UK customers- Please email us within 7 working days of your order being placed, otherwise, we will be unable to start an investigation for you.*

EU/ROW customers- Please email us within 21 calendar of your order being placed, otherwise, we will be unable to start an investigation for you.*

Any tracking issues?

UK customers- Please email us within 7 working days of your order being placed, otherwise, we will be unable to start an investigation for you.*

EU/ROW customers- Please email us within 21 calendar of your order being placed, otherwise, we will be unable to start an investigation for you.*

Have you received a faulty/damaged item?

For factory defects, please ensure you email us within 6 months of your order date so we can resolve this as quickly as possible!*

Kindly note that we require a picture or video of the fault and order number to be confirmed within this email.

Please do not return the item to us.

For any other issues or queries relating to your order, please ensure you email us within 48 hours of your order being delivered.*

*Failure to do so may result in us being unable to assist further due to courier timeframes/ company policies and procedures.

Have further questions:

Please email our team at [email protected]