I have an issue with my orderUpdated 13 days ago

Having an issue with your order?

No worries — we’re here to help! 💛
If anything goes wrong, please email us as soon as possible so we can assist you quickly. 📩

Your order shows as delivered, but you haven’t received it? 📦

UK Customers:
👉 Please email us within 7 working days of your order being placed.
(After this timeframe, we won’t be able to open an investigation.)

EU / Rest of World Customers:
👉 Please email us within 21 calendar days of your order being placed.
(We’re unable to investigate after this period.)

Tracking issues? 🔍🚚

UK Customers:
📩 Contact us within 7 working days of your order date.

EU / Rest of World Customers:
📩 Contact us within 21 calendar days of your order date.

(We must hear from you within these timeframes to begin an investigation.)

Received a faulty or damaged item? 😕💔

If the issue is a factory defect, please email us within 6 months of your order date so we can sort it out quickly. 
Please include:
📸 A photo or video of the fault
🧾 Your order number

❗ Please do not return the item to us.

Any other issues with your order?

For all other queries, please reach out within 48 hours of receiving your delivery. ⏳

Important Note

If we are not contacted within the required timeframes, we may be unable to assist due to courier restrictions and company policies. ⚠️

Have further questions:

Please email our team at [email protected]