I have an issue with my orderUpdated 5 months ago
Having an issue with your order?
No worries — we’re here to help! 💛If anything goes wrong, please email us as soon as possible so we can assist you quickly. 📩
If you have purchased our Onward Checkout Protection, please refer to our Onward Checkout Protection FAQ page.
Your order shows as delivered, but you haven’t received it? 📦
UK Customers:👉 Please email us within 7 working days of your order being placed.(After this timeframe, we won’t be able to open an investigation.)
EU / Rest of World Customers:👉 Please email us within 21 calendar days of your order being placed.(We’re unable to investigate after this period.)
*Please note investigations can take up to 15 working days to conclude.
Tracking issues? 🔍🚚
UK Customers:📩 Contact us within 7 working days of your order date.
EU / Rest of World Customers:📩 Contact us within 21 calendar days of your order date.
(We must hear from you within these timeframes to begin an investigation.)
*Please note investigations can take up to 15 working days to conclude.
Received a faulty or damaged item? 😕💔
If the issue is a factory defect, please email us within 6 months of your order date so we can sort it out quickly. Please include:📸 A photo or video of the fault🧾 Your order number
❗ Please do not return the item to us.
Any other issues with your order?
For all other queries, please reach out within 48 hours of receiving your delivery. ⏳
Important Note
If we are not contacted within the required timeframes, we may be unable to assist due to courier restrictions and company policies. ⚠️
Have further questions:
Please email our team at [email protected]