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ORDER FAQ

USA Customs & Taxes

Do I need to pay customs duties or taxes on my order?Yes. Duties and taxes are applied at checkout, so you’ll know the full cost of your order upfront. No surprise fees will be charged upon delivery. How are duties and taxes calculated?The amount is

Customs and Import fees

Customs Duties Information 📦. Customs duties are fees charged by your local customs office. Whether you need to pay them depends on your country’s rules. Please check with your local postal office for details. Europe:Orders under €150 have no custom

I have an issue with my order

If, for any reason, you do experience an issue with your order. It is advised you email us as soon as possible so we can assist in a timely manner.*. Your order says it was delivered, but you do not have your shipment?. UK customers- Please email us

How do I use my discount code?

Please enter your discount code on the checkout page of our website. This will be taken off the total of your order once applied. During sales/promotions, you will not be able to use your discount code in conjunction with the offer available. You can

Can I amend my order?

Once your order has been placed, you will have 30 minutes* to edit your order, to do this, you can locate the edit option on 1 of the following options:. 1. From your order confirmation on your browser- all you do is click the edit order option.2. Di