ORDER FAQ
USA Customs & Taxes
Yes! But the good news is that everything is handled upfront at checkout. You’ll see the full cost before you purchase—no surprise delivery fees, ever. ✨📦. They’re calculated automatically based on your shipping address and the value of your order.
Customs and Import fees
Customs duties are fees charged by your local customs office. Whether you need to pay them depends on your country’s rules. Please check with your local postal office for details. Orders under €150 have no customs fees. Orders over €150 may have cust
I have an issue with my order
No worries — we’re here to help! 💛If anything goes wrong, please email us as soon as possible so we can assist you quickly. 📩. UK Customers:👉 Please email us within 7 working days of your order being placed.(After this timeframe, we won’t be able
How do I use my discount code?
Simply enter your discount code at checkout, and it will automatically be deducted from your order total once applied. Easy and instant savings! ✨. Discount codes can’t be used together with active sale offers or promotions. But don’t worry — you’ll
Can I amend my order?
You have 30 minutes after placing your order to make changes!* Here’s how:. 1️⃣ From your browser: Click the “Edit Order” option on your order confirmation page.2️⃣ From your email: Use the direct link in your order confirmation email to edit your or