ORDER FAQ
Onward Checkout Protection
Onward Checkout Protection is an optional protection service available at checkout that helps give you extra peace of mind with your purchase. Coverage includes:. Please note this FAQ relates to customers who have purchased our Onward Checkout Protec
Customs and Import fees
Customs Duties Information 📦Customs duties are fees charged by your local customs office. Whether you need to pay them depends on your country’s rules. Please check with your local postal office for details. Europe:Orders under €150 have no custom
USA Customs & Taxes
Yes! But the good news is that everything is handled upfront at checkout. You’ll see the full cost before you purchase—no surprise delivery fees, ever. ✨📦. They’re calculated automatically based on your shipping address and the value of your order.
Canada Customs & Taxes
Do I need to pay customs duties or taxes on my order?Yes! But the good news is that everything is handled upfront at checkout. You’ll see the full cost before you purchase—no surprise delivery fees, ever. 📦How are duties and taxes calculated?They’re
I have an issue with my order
Having an issue with your order?No worries — we’re here to help! 💛If anything goes wrong, please email us as soon as possible so we can assist you quickly. 📩If you have purchased our Onward Checkout Protection, please refer to our Onward Checkout P
How do I use my discount code?
Simply enter your discount code at checkout, and it will automatically be deducted from your order total once applied. Easy and instant savings! ✨. Discount codes can’t be used together with active sale offers or promotions. But don’t worry — you’ll
Can I amend my order?
You have 30 minutes after placing your order to make changes!* Here’s how:. 1️⃣ From your browser: Click the “Edit Order” option on your order confirmation page.2️⃣ From your email: Use the direct link in your order confirmation email to edit your or