Good news! 🌍 Our returns portal is now available to all customers, in every country. No more forms, no more hunting for the right address. Just start your return online in a few clicks.

👉 Open the Returns Portal HERE

🔄 Starting a return

Q: Who can use the returns portal?
A: Everyone! Whether you ordered from the UK, Europe, the USA, Canada or anywhere else in the world, you can start your return or exchange through the portal.

Q: How do I return or exchange an item?
A: It only takes a few minutes:

1. Open the Returns Portal
2. Enter your Order Number and Email Address
3. Choose the items you want to return or exchange
4. Select your return or exchange option
5. Print your return label and stick it on your parcel
6. Drop your parcel off at the location shown in the portal

Q: Do I still need to fill in a paper return form?
A: No. The portal handles everything for you, including your return label. Please use the portal rather than sending items back without one, as this helps us match your parcel to your order and process it faster.

Q: Can I exchange for a different size?
A: Yes! Just select the exchange option in the portal when choosing your items.

📅 Return window & eligibility

Q: How long do I have to return my order?
A: You have 30 days from the day you receive your order to start a return.

Q: What condition do items need to be in?
A: Items must be unworn, unwashed, undamaged and in re-sellable condition.

Q: Can I return sale items?
A: Yes, as long as they meet all of our return policy requirements.

Q: Is there anything I can't return?
A: For hygiene reasons, we can't accept returns of men's boxers or water bottles.

Q: My item arrived faulty or damaged. Should I return it through the portal?
A: Please don't return faulty or damaged items through the portal. Instead, check out our FAQ 'I have an issue with my order' or email us at [email protected] and we'll get it sorted for you ASAP. 💛

💷 Costs & refunds

Q: Do I have to pay for return shipping?
A: Yes. Return postage costs will be deducted from your refund, so there's nothing to pay upfront.

Q: How long will my refund take?
A: Once your return reaches our warehouse, please allow up to 10 working days for us to process it. We'll email you as soon as it's done. Depending on your bank or payment provider, it may then take a few extra days for the money to appear in your account.

Q: How do I know my return has arrived?
A: Keep hold of your drop-off receipt and use the tracking details from your return label to follow your parcel. We'll also email you once your return has been processed.

💬 Still need help?

Our team is always happy to help! Email us at [email protected].